Power Portal Management FAQ

asfasfWho manages all of this? Who do I go to when I need help?

That depends on what is needed and what your role is. Most of it will be managed by Epique leaders and staff. Some may need to involve Lofty. Here's a simple breakdown:

Regional Directors will manage the roster for Area Leaders. This includes assigning leads to the proper Area Leader, Broker, and other roles in the lead profile. The National Director will support the Regional Directors. 

Teams Division will manage the roster for Team Leaders. This includes assigning team members to the proper Team Leader in the lead profile. 

Lofty Support should never be contacted about anything in the Power Portal by a Team Leader, Area Leader, or Broker. If the concern is regarding the roster of leads, visibility, status changes, the Regional Director or the Teams Division is the point of contact. For technical issues, the point of contact is Adam Frank, Lofty Liaison for Epique Realty. If it's determined there is a glitch that needs fixing, he will submit a support ticket to Lofty for assistance. Lofty Support has no clue what the Power Portal is, so getting technical assistance must be done through proper channels.